Shipping policy

At Hoka Outlet, we work to ensure that every order is carefully processed, shipped, and tracked until delivery.

Please review the information below before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment confirmation.

Processing time includes order verification, preparation, and handoff to the shipping network.

Business days do not include weekends or public holidays.

Once an order has entered processing, changes or cancellations cannot be guaranteed.

Estimated Delivery Time

After processing, estimated delivery time is:

8–25 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, customs processing, local postal services, weather conditions, or other circumstances outside our direct control.

Tracking Your Order

Tracking information will be provided when available.

Please note that tracking may not show activity immediately after your order is processed. Updates generally become available after the parcel receives its first carrier scan.

During international transit, tracking information may temporarily remain unchanged while the package moves between logistics facilities or shipping partners.

Once the parcel enters the destination country's local delivery network, additional tracking updates may become available.

Multiple Packages

Orders containing multiple products may be shipped in separate packages depending on product availability and logistics requirements.

As a result, items from the same order may:

Receive different tracking numbers.
Arrive on different dates.
Be handled by different shipping partners.

Receiving only part of an order does not necessarily mean that the remaining items are missing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

Full name.
Street address and house/building number.
Apartment, unit, or suite number, when applicable.
City.
State, province, or region.
Postal or ZIP code.
Country.
Contact information.

If you notice an error after placing your order, contact us immediately at contact@ho-outlet.store.

We will attempt to update the address if the order has not yet entered the shipping process, but address changes cannot be guaranteed.

Incorrect or Incomplete Addresses

We are not responsible for delivery failures caused by an incorrect, incomplete, outdated, or undeliverable address provided by the customer at checkout.

Once a parcel has been shipped, we cannot guarantee that the carrier will be able to redirect or modify its destination.

If a package cannot be delivered because of an address provided incorrectly by the customer, the order is not automatically eligible for a refund or free replacement.

If the parcel is returned to the sender and reshipment is possible, the customer may be responsible for additional shipping costs.

Failed Delivery Attempts

Customers are responsible for monitoring tracking information and cooperating with the local carrier when necessary.

If delivery cannot be completed because no one is available to receive the parcel, access to the delivery location is unavailable, or the carrier requires additional information, the customer should contact the carrier as soon as possible.

Packages that are unclaimed, refused, or returned following unsuccessful delivery attempts may require additional shipping charges before they can be sent again.

Customs, Duties and Import Charges

International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country or local authorities.

These charges, when applicable, are the responsibility of the customer and are not included in the product price unless explicitly stated during checkout.

Customs processing may also affect delivery times.

Delivery Protection

Eligible shipments are protected during transit against qualifying shipping incidents.

If your tracking indicates an unusual delivery problem, prolonged interruption, or possible loss, contact us at contact@ho-outlet.store so our team can review the shipment.

A delay in tracking updates does not necessarily mean that a parcel has been lost.

Delivered but Not Received

If tracking shows that your order was delivered but you cannot locate the package, please:

Check the delivery area, mailbox, reception, or other safe locations.
Check with household members, neighbors, building staff, or reception when applicable.
Confirm that the shipping address entered at checkout was correct.
Contact the local carrier for additional delivery information.

If the package still cannot be located, contact us at contact@ho-outlet.store and provide your order number and tracking information so we can review the situation.

Shipping Delays

Although most orders arrive within the estimated delivery period, occasional delays may occur due to circumstances outside our direct control, including: