Refund policy
Return & Refund Policy
Last updated: September 10, 2026
At Hoka Outlet, we offer outlet pricing on selected products. Due to the nature of outlet sales, all purchases are considered final sale when the correct product, model, color, and size selected at checkout have been delivered.
Please review your order carefully before completing your purchase.
Returns
Returns are accepted only in the following situations:
- You received a product different from the item ordered.
- You received the wrong model, color, or size due to an error on our part.
- The product has a significant manufacturing defect that affects its normal use.
We do not accept returns or exchanges for:
- Change of mind.
- Incorrect size selected by the customer.
- Incorrect color or model selected by the customer.
- Products that have been worn, used, washed, altered, or damaged after delivery.
- Normal variations in packaging or minor cosmetic imperfections that do not affect the use of the product.
How to Request a Return
If there is a problem with your order, please contact us at:
Your request must be submitted within 7 days of delivery.
Please include:
- Your order number.
- The email address used to place the order.
- A description of the issue.
- Clear photos of the product received.
- Photos of the shipping label and packaging when applicable.
Our support team will review your request and provide instructions if the return is approved.
Do not return a product without prior authorization.
Condition of Returned Items
Approved returns must be:
- Unused and unworn.
- In the same condition in which they were received.
- Returned with the original packaging, tags, and accessories when applicable.
Products showing signs of use may not qualify for a refund.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Orders shipped to an incorrect, incomplete, outdated, or undeliverable address provided by the customer are not eligible for a refund, replacement, or free reshipment.
Once an order has entered the shipping process, we cannot guarantee that the address can be changed or that the parcel can be redirected.
If you notice an error in your shipping address, contact us immediately at contact@ho-outlet.store. We will attempt to correct it before shipment whenever possible, but changes cannot be guaranteed.
If a parcel is returned to the sender because of an incorrect or incomplete address provided during checkout, additional shipping charges may apply before the order can be shipped again.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
If approved, the refund will be issued to the original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges, when applicable, are non-refundable unless the return resulted from an error on our part.
Damaged or Incorrect Orders
If you receive an incorrect product or an item with a significant defect, contact us within 7 days of delivery.
Please do not discard the product, packaging, shipping label, or any accompanying materials until your claim has been reviewed.
Depending on the circumstances, we may offer:
- A replacement.
- A refund.
- Another appropriate resolution.
Order Cancellations
Orders begin processing shortly after they are placed.
Cancellation requests should be submitted as soon as possible to contact@ho-outlet.store.
Once an order has been processed or shipped, cancellation may no longer be possible.
Contact
For questions regarding returns, refunds, or your order:
Email: contact@ho-outlet.store